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Business Services

Managed IT Services for Business

24/7 monitoring, proactive maintenance, and SLA-backed help desk support — without the cost of an in-house team. Smart Geeks keeps your systems running so you can run your business.

24/7 monitoring & help desk
SLA-backed response times
Predictable monthly pricing
Serving Surrey, Delta, Langley & more

What Managed IT Covers — And Why It Matters

Most IT problems don't announce themselves. A failing hard drive, an expiring certificate, a server running out of disk space — these things build up silently until they bring your business to a halt. Smart Geeks monitors everything, so you find out about problems from us, not from a panicked employee.

Help Desk & Remote Support

Your team gets direct access to certified IT professionals — no ticket bots, no call queues. Most issues are resolved remotely within minutes, not hours.

  • Unlimited help desk requests included
  • Remote support via secure screen share
  • Phone, email, and chat support
  • SLA-backed response — you know when to expect a reply
  • Escalation path to senior engineers when needed

Proactive Monitoring

Your servers, workstations, and network devices are watched 24/7. When a threshold is breached or an anomaly appears, our team acts — often before your staff notice anything is wrong.

  • Server uptime and performance monitoring
  • Workstation health and disk space alerts
  • Network device availability checks
  • SSL certificate and domain expiry tracking
  • Antivirus and patch compliance dashboards

Patch & Update Management

Outdated software is one of the most common entry points for attackers. We keep your operating systems and third-party applications patched and up to date on a scheduled, tested cycle.

  • Windows and macOS patch management
  • Third-party application updates (Adobe, Java, Zoom, etc.)
  • Firmware updates for workstations and servers
  • Patch testing before broad deployment
  • Reporting on compliance status

Network Management

Your network is the backbone of everything you do. We maintain router and firewall configurations, monitor bandwidth usage, and ensure your team has the connectivity they need.

  • Firewall configuration and management
  • Router and switch maintenance
  • VPN setup and management
  • Bandwidth monitoring and optimization
  • Guest Wi-Fi segmentation

User & Device Management

Onboarding a new employee, offboarding a departing one — these transitions need to be fast and secure. We manage your user accounts, email, and device provisioning so nothing slips through the cracks.

  • Active Directory and Microsoft 365 management
  • New user setup and provisioning
  • Secure offboarding and access revocation
  • Device enrollment and mobile device management

IT Documentation & Compliance

Good IT management means having records — network diagrams, password vaults, IT policies, and asset inventories. We build and maintain this documentation so you're always audit-ready.

  • Network topology and asset documentation
  • Password and credential management
  • IT policy development (acceptable use, remote work, etc.)
  • Compliance reporting for PIPEDA and CPISA

What Happens When You Sign Up

A proper onboarding means your first month is productive, not chaotic. Here's exactly how we bring you on board.

01

IT Audit & Discovery

We map your entire IT environment — every device, user, application, and dependency. You'll get a full written inventory and a prioritized list of issues to address.

02

Remediation & Baseline

Critical issues get fixed first. We deploy monitoring agents, configure backups, apply outstanding patches, and lock down your network. You start from a known-good state.

03

Ongoing Management

From month two onward, we run your IT like a well-oiled machine. Proactive maintenance, continuous monitoring, monthly reporting, and a dedicated account manager.

Other Business Services

Complete IT coverage for your business — explore everything Smart Geeks offers.

See Where Your IT Stands — Free

Our IT audit gives you a complete picture of your current environment, what's working, what's at risk, and what it would cost to fix. No obligation.

📅 Book Now — Free Estimate